Here are my favorite articles for the week on employee engagement and creating a culture of appreciation. Feel free to share your comments.
Let’s talk numbers: How employee engagement impacts financial services and banking industries by Achievers
(Achievers.com) “For banks, 20 percent of lost business to competitors was due to poor service, ranking higher than internet service providers (18 percent), and even wireless phone companies (17 percent).”
My Thoughts: This is probably a good reason to take a look at my “Take Your THANKS to the Bank” program. Creating a culture of appreciation in the workplace is good for everyone – and especially the banking and finance industry.
Employee Engagement Equals Employee Satisfaction, Right? Wrong. by Elise Gould
(Business2Community.com) “An engaged employee, however, is one who is truly passionate about the work they do. They actively seek ways to contribute to the greater benefit of the organization and its goals, exceeding what is expected of them. What’s most important, however, is that these employees have the greatest potential to affect the customer experience.”
My Thoughts: It’s not your “satisfied” employees that are going to go the extra mile for you. Check out this article to learn the difference and engage your employees on a higher level.
What makes a great workplace? by Jill Suttie
(Greater Good Science Center) In his book, Friedman “suggests that companies wanting to be successful and on the cutting edge of innovation need to embrace failure in their employees. That’s right, failure. ‘Accepting failure doesn’t just make risk-taking easier,” he writes. “In a surprising number of instances, it’s the only reliable path to success.’”
My thoughts: Creating a safe environment for employees to “fail” allows them to try new things that you may not have thought of before. The payoff can be huge for your organization.
Lisa Ryan, creator of Grategy® is a gratitude practitioner, professional speaker and bestselling author. For more information contact (216) 225-8027. For information on Grategy® programs please visit http://www.grategy.com. Follow on Twitter: @Grategy