Here are my favorite articles for the week on employee engagement and creating a culture of appreciation. Feel free to share your comments.
Improved Employee Engagement Is a Priority
(FedWeek.com) “It said for example that HUD used the survey results to pursue strategies including: creating tools for employees to share ideas; providing the survey results to all employees along with an analysis of the data; responding to employees’ feedback through internal tools; and holding deep conversations between senior officials and program offices. The result was that its engagement score rose by 5 percentage points, accompanied by a 6 point increase in its global satisfaction score.”
My Thoughts: It’s nice to see the US Government is paying attention to research that’s working in the private sector.
Driving Engagement and Business Performance: The Role of Employee Volunteering Programs
(JustMeans.com) “In a 2010 study, researchers found that employees who find value in their corporate volunteer program take greater pride in belonging to their company, are more likely to defend and promote the organization externally, have stronger intentions to remain with the company, and are more likely to go above and beyond required tasks to get the job done.”
My Thoughts: If you’re looking to retain the millennial generation in your workplace, contributing to the greater good of the community through volunteering is a good start.
In my opinion: employee recognition programmes that include seasonal staff can improve customer service in retail, says P&MM Motivation by Fiona Briggs
(Retail Times) “Retailers are experts in segmenting their customer base for marketing purposes. If this approach is applied to employee engagement strategies, relevant and appropriate rewards and recognition will produce the best results. Seasonal employees are usually motivated mainly be earning money over the Christmas period but they are also receptive to other forms of recognition from gift vouchers to time off. These techniques for showing appreciation can be more effective than simple monetary rewards as they create longer lasting memories associated with receiving the reward.”
My thoughts: Don’t let your temporary staff destroy the long-term goodwill you’ve built with your customers. Great tips are in this article.
Lisa Ryan, creator of Grategy® is a gratitude practitioner, professional speaker and bestselling author. For more information contact (216) 225-8027. For information on Grategy® programs please visit http://www.grategy.com. Follow on Twitter: @Grategy